SUBSCRIPTION BOX FAQS
How does it work AND WHEN WILL I RECEIVE MY BOX?
IT'S REALLY SIMPLE! JUST ADD THE SUBSCRIPTION BOX TO YOUR CART, FILL OUT THE SURVEY AND PAYMENT INFORMATION AND EVERY 3 MONTHS YOU'LL RECEIVE A SEASONAL BOX FROM US! WE WILL BE SHIPPING OUT QUARTERLY BOXES EVERY DECEMBER, MARCH, JUNE AND SEPTEMBER WITHIN THE FIRST TWO WEEKS OF EVERY MONTH.
WHAT'S IN THE BOX?
EACH BOX WILL INCLUDE BATH AND SKINCARE PRODUCTS THAT WILL FIT THE SCENT PROFILE YOU CHOSE IN YOUR SURVEY, HANDMADE RESIN ITEMS THAT COULD INCLUDE JEWELRY, MAGNET KITS, KEYCHAINS, APPAREL ITEMS FEATURING OUR BELOVED GHOSTIE LOGO AND OTHER GOODIES! EACH BOX WILL FEATURE PRODUCTS THAT MATCH THE SEASON AND THE RETAIL VALUE WILL BE ANYWHERE FROM $85-$150! AS THE BOX IS ONLY $59.99, THESE ARE HUGE SAVINGS!
CAN I SEND A BOX AS A GIFT?
YOU BET YOUR ASS YOU CAN! WHEN YOU CHECK OUT, YOU WILL FILL OUT YOUR BILLING INFORMATION AND THEN SIMPLY CHOOSE "this is a gift" WHERE YOU CAN ENTER YOUR GIFT RECIPIENT'S ADDRESS and choose how long you would like the subscription to be (cancel when i wish, 1 box, 3 boxes, 6 boxes or 12 boxes). WE DO NOT INCLUDE PACKING SLIPS WITH OUR BOXES SO YOUR GIFT RECIPIENT WILL NEVER SEE YOUR PAYMENT INFORMATION OR HOW MUCH THE BOX COST YOU. you can also include a gift message. LOOK AT YOU, BEING A GOOD FRIEND.
HOW OFTEN/WHEN WILL I BE BILLED?
YOU WILL BE BILLED ON THE 19TH OF THE MONTH PRIOR TO RECEIVING YOUR BOX. SO, IF YOU SIGNED UP FOR OUR WINTER BOX YOU'LL BE BILLED ON NOVEMBER 19TH AND WILL RECEIVE YOUR BOX SHORTLY AFTER DECEMBER 6TH (ALLOWING FOR TRANSIT TIME). ONCE YOU SIGN UP FOR THE SUBSCRIPTION BOX, YOU WILL BE BILLED EVERY 3 MONTHS UNTIL YOU DECIDE TO CANCEL YOUR SUBSCRIPTION (BUT YOU WON'T DO THAT BECAUSE WHY SAY GOODBYE TO AWESOMENESS???)
what are the cutoff dates for each season?
dec 2021 - 11:59 p.m. est, 11/19/21
mar 2022 - 11:59 p.m. est, 2/19/22
jun 2022 - 11:59 p.m. EST, 5/19/22
sep 2022 - 11:59 p.m. est, 8/19/22
if you miss the cutoff date for a particular season, you can still go ahead and place your order for the next season. your card will be billed on the next cutoff date.
HOW DO I CANCEL MY SUBSCRIPTION?
WE'LL BE SORRY TO SEE YOU GO, BUT WE'RE HAPPY TO HELP YOU GET YOUR SUBSCRIPTION CANCELLED. you can go into your account settings and make the change there, CONTACT US BY USING THE FORM ON THE CONTACT PAGE (FOUND IN THE MENU AT THE TOP OF THIS PAGE) OR EMAILING US AT CONTACT@THEGHOSTGENERATION.COM AND WE can ASSIST IN CANCELLING YOUR SUBSCRIPTION. PLEASE NOTE, EVEN AFTER YOU CANCEL YOUR ACCOUNT, YOU WILL STILL RECEIVE ANY BOXES THAT YOU HAVE ALREADY PAID FOR. MAKE SURE TO CANCEL BEFORE THE NEXT BILLING PERIOD (WHICH WOULD BE 2/19/22, 5/19/22, 8/19/22 OR 11/19/22 IN 2022).
MY BOX ARRIVED DAMAGED/DIDN'T ARRIVE AT ALL - WHAT DO I DO?
WE'RE SO SORRY! CONTACT US BY USING THE FORM ON THE CONTACT PAGE (FOUND IN THE MENU AT THE TOP OF THIS PAGE) OR EMAILING US AT CONTACT@THEGHOSTGENERATION.COM AND WE'LL FIGURE OUT A SOLUTION RIGHT AWAY!
HOW DO I CHANGE MY CREDIT CARD INFORMATION OR MY SHIPPING ADDRESS?
YOU CAN CONTACT US BY USING THE FORM ON THE CONTACT PAGE (FOUND IN THE MENU AT THE TOP OF THIS PAGE), EMAILING US AT CONTACT@THEGHOSTGENERATION.COM OR UPDATING YOUR ACCOUNT INFORMATION IN YOUR ACCOUNT SETTINGS.
will you have one-off special edition boxes in the future?
damn right skippy! we've got big things planned for 2022 so, if you haven't already, sign up for our email list by sending us a message using the form on the contact page (found in the menu at the top of this page) and be the first to know when new products will be added to the store.
I'M A BLOGGER AND WOULD LIKE TO REVIEW YOUR SUBSCRIPTION BOX
AWESOME SAUCE! WE CAN'T WAIT TO WORK WITH YOU. JUST CONTACT US BY USING THE FORM ON THE CONTACT PAGE (FOUND IN THE MENU AT THE TOP OF THIS PAGE) OR EMAILING US AT CONTACT@THEGHOSTGENERATION.COM. INCLUDE SOME INFO ABOUT YOU, YOUR WEBSITE AND YOUR MONTHLY READERSHIP/FOLLOWERS AND WE'LL BE IN TOUCH WHEN A SPOT OPENS UP!
MY QUESTION ISN'T HERE. HOW DID YOU NOT READ MY MIND?
OUR MIND READING MACHINE IS ON THE FRITZ RIGHT NOW BUT PLEASE CONTACT US BY USING THE FORM ON THE CONTACT PAGE (FOUND IN THE MENU AT THE TOP OF THIS PAGE) OR EMAILING US AT CONTACT@THEGHOSTGENERATION.COM!